Refund and Return Policy

At AQS de Parfums, your satisfaction is our priority. We strive to ensure a transparent and equitable process for all returns and refunds. Please carefully review the following terms:

1. Returns of Unopened Products

  • Eligibility for Returns: Products that remain unopened and with the seal intact are eligible for return within 3 days from the date of receipt.
  • Refund Process: Upon successful return and inspection of the product, customers will be issued a full refund in the form of a discount code or coupon.
  • Validity of Discount Codes: The discount code or coupon will be valid for a limited time, the duration of which will be determined at the discretion of the store owner.

2. Returns Due to Manufacturing Defects

  • Eligibility for Returns: If you discover a manufacturing defect (e.g., a crack in the bottle, collar, or issues with the spray or cap), you must contact us within 3 days of receiving your product.
  • Proof of Damage: Please provide clear images of the damage to facilitate a swift resolution.
  • Handling Defective Products:
  • Broken Cap: If the defect is a broken cap, we will ship a replacement cap at no additional cost.
  • Other Defects: For other defects, customers are responsible for the shipping costs of returning the product. Upon receipt, we will either replace the product or issue a discount code at our discretion.

3. Handling Wrong Product Shipments

  • Report and Return: If you receive a product different from the one you ordered, please inform us within 3 days of receipt.
  • Shipping Costs: We will cover the shipping costs for the return of the incorrect product and the delivery of the correct item.

4. Proof of Shipping

  • Requirement: When returning items, please provide proof of shipping, such as a shipping receipt or tracking number, to ensure the safe and documented return of products to our store.

General Terms

  • Initiating a Return: To initiate a return, contact our customer service team with your order number, details of the issue, and any relevant photographs.
  • Condition of Returned Items: Products must be returned in their original packaging, including all accessories, manuals, and documentation.
  • Refunds: Refunds or discount codes will be processed only after the returned item has been received and inspected by our team.
  • Shipping Costs for Returns: Unless returning a wrong or defective product as outlined above, customers are responsible for shipping costs associated with returning the product.

Contact Us

For any further questions or to initiate a return, please contact us at:

  • Email: info@aqsbh.com
  • Phone: +973 3767 6783
  • Address: Office 605, Building 1848, Road 5133, Manama, Capital 351, Kingdom of Bahrain

We are committed to ensuring that your experience with AQS de Parfums is satisfactory, and we appreciate your adherence to our refund and return policy to help us better serve you.